Because I’m at a coffee event with a chai company, coffee people assume that I know nothing about coffee. And that’s really funny because all I have to do is throw out some buzzwords for them to be like “OH. You actually know what you’re talking about.”
“With trying to understand the needs of a customer, you have a better approach and can convince them to try new things. With forbidding things or abandoning sugar e.g. you only scare people away.” — Nora Šmahelová
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